Privacy Policy

This policy explains what information we collect through this website and how we use it. We collect only what we need to evaluate and respond to service requests.

Information we collect

• Your contact details (name, phone number, and email if you provide it)
• Vehicle information (year, make, model)
• Problem descriptions and diagnostic answers
• Service location and whether the vehicle is stranded or parked
• Scheduling preferences
• Conversation history from the diagnostic intake
• Safety information you report
• Timestamps and submission state
• Session and resume information used to preserve your progress

How we use it

• Preserving your diagnostic progress so you can resume it
• Evaluating and responding to your service request
• Communicating with you about the service you requested
• Operating and securing the website
• Preventing duplicate submissions
• Keeping legitimate business records

Text messages

Transactional SMS consent is optional and is never required to request service. If you opt in, messages relate only to your service request, appointment, and service. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not use transactional consent to send marketing messages.

Your mobile information and SMS opt-in information and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Local storage

To keep your diagnostic progress from being lost, some of your answers may be stored locally in your own browser as a fallback. You can clear this at any time by starting over or clearing your browser data.

Contact

Questions about this policy can be directed to Enchantedproductionsco@gmail.com.