I don't charge you to guess
These are the commitments I stand behind on every job. They're written plainly on purpose — no fine print games.
If it's not fixed, you don't pay for it
When I take on a repair for a problem I confirmed by testing, that repair has to actually solve it. If I accept that job and can't complete the agreed fix, you don't owe me labor for the repair that didn't work. Simple as that — you shouldn't pay for a result you didn't get.
A quick honest note: a vehicle can have more than one thing wrong with it. This promise covers the specific repair we agreed on — not every unrelated symptom anywhere else on the vehicle.
Pay only for the parts you actually needed
If we go to replace something and it turns out that part wasn't the problem after all, you don't get stuck buying it. If a new part wasn't needed, I won't charge you for it — and if I've already taken your original part off, I'll put it right back on. You only pay for parts that genuinely belong on your vehicle.
This is exactly why I test first. The whole point of diagnosis before parts is to avoid selling you hardware your car never needed.
What "confirmed" actually means
If testing confirms the problem, I explain exactly what's wrong and what it will cost to fix. That's a confirmed problem, and it's the only situation where I'll tell you something is definitely the cause.
If testing can't confirm it, I tell you that too — what I suspect, why I suspect it, what's still uncertain, and the next logical step. A suspicion is never presented to you as a confirmed diagnosis.
When a repair is based on a suspected cause, you decide separately whether to authorize it. Nothing moves forward without your okay.
Repairs you ask me to do
Sometimes a customer already has a part or a diagnosis from somewhere else and just wants it installed. I'm happy to take that kind of job.
In that case I stand behind my workmanship — I'll install it correctly. What I can't promise is that replacing a part you or another shop selected will cure a problem that was diagnosed incorrectly or is actually something else. If the diagnosis was off, the right part is still the right answer, and I'll help you get there.
30-day workmanship warranty
30 days from completionIf a repair fails because I performed the work incorrectly, I'll correct my workmanship with no additional labor charge for 30 days after the job is done. This is a workmanship warranty — it covers my work, not the whole vehicle.
What it doesn't cover
- Unrelated failures elsewhere on the vehicle
- Normal wear and tear
- Abuse, accidents, or modifications
- Defective parts or customer-supplied parts
- Components that fail for reasons unrelated to the installation
Ready to find out what's actually wrong — without paying for guesses?